The Future Leader ®

The Coach Approach to Leadership
By Michelle Kempton

In this program, leaders will learn the keys that will allow them to enable

team members to develop their full potential and drive their commitment

by creating a strong connection with the organization’s DNA.

Crafted for leaders, executives,
and managers seeking to elevate
their leadership capabilities
and transform team dynamics.

The Coach Approach to Leadership places a strong focus on building robust relationships, promoting inclusivity among team members, and adopting a holistic decision-making approach.

Amid the constant transformation we face, this leadership style isn’t just forward-looking; it’s essential for overcoming the unique challenges posed by multigenerational, multicultural, and remote teams. It provides a democratic and effective route to drive your team towards enduring success, breaking free from the autocratic leadership of the past.

This program is ideal for you
and your organization
if what you desire is:

Unleashing the power of commitment and communication to propel your hotel to the next level of excellence.

Igniting motivation and inspiration through transformative leadership habits.

Crafting a strategy to fuel employee engagement and foster a culture of excellence.

Mastering the art of supporting others' professional development.

Leverage organizational strengths for enhanced performance.

Develop a new mindset for continuous learning and personal growth.

Discover more about Coach Approach to Leadership

The heart of leadership is the well-being of your team. It’s not about being at the top, it’s about lifting others up. Watch this video to learn more.

A truly unique program.

Our training methodology has been proven in over 30 countries, consistently achieving 98% participant satisfaction.

We adjust the program by integrating cultural intelligence according to the needs of the region.

Unlock the 10 Keys: Empower Your Leadership and Team for the Future

Each key provides you with the essential mindset, skills, and tools to become a leader with a coaching approach to leadership. This transformation empowers you to drive a cultural shift that prioritizes people in all aspects of your leadership journey.

Key #1: Presence
Key #2: Focused Listening
Key #3: Empowering Employees
Key #4: Leading By Example
Key #5: Adaptable Communication
Key#6: Emotional Intelligence
Key #7: Feedback Continuous
Key #8: Two-Way Communication
Key #9: Aligning Values
Key #10: Wellbeing

Key #1

Presence

To embark on the journey of leadership, mastering the fundamental key of presence is essential. But what exactly is presence? It is the art of being fully engaged and immersed in every aspect of yourself and your surroundings.

· Mindset: Mindfulness

· Skillset: Self-awareness and Focus

· Toolkit: The Presence Pulse and The Leader Flow Reboot

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Key #2

Focused Listening

Focused listening goes beyond hearing. It involves reading between the lines, observing carefully, and accurately interpreting communication. It requires giving undivided attention, showing respect, and empathizing with the speaker's thoughts and emotions. It’s being fully present, with meticulous awareness of their words and unspoken messages.

· Mindset: Everyone deserves to be heard and respected.

· Skillset: Attention, empathy, reflecting back.

· Toolkit: Levels of Listening.

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Key #3

Empowering Employees

Empowering your team entails embracing a collaborative leadership style that unleashes their utmost potential, while simultaneously nurturing their skill development. By valuing and challenging them, and refraining from solving every problem impulsively, leaders grant their team the freedom to learn and grow within their work. This approach enables the team to set goals, draw their own conclusions, and devise action plans, fostering autonomy and ownership.

· Mindset: Growth Mindset and awareness of the Pygmalion Effect.

· Skillset: Focused listening, adaptability, Conversational leadership.

· Toolkit: D.R.I.V.E. Model and empowering questions

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Key #4

Adaptable Communication

Adaptable communication is the cornerstone of high-performing leadership. It goes beyond a one-size-fits-all approach, allowing you to bring out the best in each person, regardless of their background or role. By embracing a versatile interpersonal approach, you can build strong, productive relationships. With flexibility and adaptability, you'll navigate any situation and connect with others in the most impactful way.

· Mindset: Openness, curiosity, belief in the value of diversity.

· Skillset: Cultural awareness, empathy, emotional intelligence.

· Toolkit: John Gottman’s Magic Ratio and The Four Horseman.

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Key #5

Leading by Example

Leading by example is about embodying your leadership purpose and values, serving as a positive role model for your team. It involves self-regulation, managing emotions and resources, and practicing self-awareness. By demonstrating these qualities, you inspire others to follow suit and cultivate a culture of self-leadership.

· Mindset: You need to be the change you wish to see in your organisation.

· Skillset: Self-awareness, emotional intelligence, integrity.

· Toolkit: The Vitruvian Leader Model.

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Key #6

Emotional Intelligence

Emotional intelligence, particularly empathy, is a critical leadership skill. It involves understanding and recognizing others' emotions, desires, and thoughts. Empathy enables leaders to inspire, motivate, and connect with their team members. When leaders genuinely care, it leads to inspired and committed individuals who feel valued and that their work has purpose. This fosters a positive and successful organizational environment.

· Mindset: Importance of understanding and empathising with others.

· Skillset: Focused Listening, empathy, emotional awareness.

· Toolkit: The 4E Model.

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Key #7

Continuous Feedback

In the realm of leadership, continuous feedback holds the power to transform teams and drive exceptional performance. Effective leaders understand the significance of providing timely, constructive feedback that empowers their teams. By cultivating a feedback culture, leaders create an environment where open communication, growth, and improvement are celebrated. This feedback culture becomes the catalyst for success, igniting collaboration, innovation, and a shared commitment to excellence within the team.

· Mindset: Growth mindset and Pygmalion Effect.

· Skillset: Focused Listening, empathy, constructive communication.

· Toolkit: The 4F Feedback Model.

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Key #8

Two-way Communication

Leadership requires a strong voice, but it's equally important to be accessible. Being an open-door leader provides valuable insights into your team and organization. Two-way communication involves sharing power, involving others in decision-making, and respecting their input. It Means taking time to talk, listen, and clarify expectations with your team. Clear and consistent communication fosters engagement and creates transformative working relationships.

· Mindset: Two-way communication cultivates a collaborative and thriving team dynamic.

· Skillset: Focused Listening, empathy, adaptability.

· Toolkit: Collaboration Conversations.

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Key #9

Two-way Communication

Aligning your team with the organization's purpose, values, and vision is vital. By helping employees see the connection between their work and the organization's success, leaders can gain their commitment. Through positive reinforcement and two-way communication, inspire your team by reminding them of who we are, why we exist, and how their contributions drive our success. Experience a more meaningful world as team members exceed expectations, fueled by a shared purpose and a deep understanding of their impact.

· Mindset: Belief in the hotel’s values and mission.

· Skillset: Cultivating resonance.

· Toolkit: Stop, Start, Continue.

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Key #10

Wellbeing

To truly build a more resilient workforce and reshape the future of the organization, leaders must prioritize the well-being of their employees. Well-being goes beyond mere comfort and happiness; it encompasses feeling comfortable, healthy, and fulfilled in the workplace. This holistic approach to well-being is directly linked to employee engagement and performance.

· Mindset: Wellbeing is a priority.

· Skillset: Empathy and Inclusion.

· Toolkit: Psychological Safety Wheel.

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“Customers will never love a company until employees love it first.” Simon Sinek

The Assess, Integrate
and Master Methodology:
Unlock Your Future Leader (AIM)

Experience a transformative approach where each key begins with an assessment, providing valuable insights into your abilities in that specific area. Each key is accompanied by a mindset shift, empowering you with the necessary perspective for effective leadership. As you progress, you will integrate a new skillset and toolset, equipping you with the resources needed to unlock your full potential. This methodology guides you through a journey of self- discovery and growth, as you assess, integrate, and master each key to unlock the future leader within you.

Following, you can download simple and
quick self-assessments to gain awareness
of your current level in the keys to leadership.

Adapting to your
unique needs is
our forte.

Every company and individual is unique, and so are their training needs. We implement an approach that drives the culture forward, from how your organization currently operates to how you want it to operate.

Formats Tailored
to You and Your
Organisation

We provide a variety of solutions customized to meet the learning needs and time constraints of leaders.

Furthermore, our offerings extend to inclusive and collaborative team training. While our primary audience is executives and managers, we also offer workshops for team members, allowing them to gain a deeper understanding of their manager’s transformation and contribute to fostering an inclusive and collaborative workplace environment.

In-person

In-person classroom
training

Online

Live virtual training led by an
instructor.

Self-paced Online

Customized training on a learning
platform with supporting tools.

Virtual Learning Platform

A transformative journey
as we accompany leaders in
their pursuit of excellence.

Our virtual learning platform offers 14-day challenges designed to support leaders in practicing and implementing the key principles in their day-to-day activities. These challenges are tailored to enhance engagement and provide ongoing support throughout the journey.

Participants will have access to a variety of resources, including videos, tips, infographics, tasks, recommended reading, and informative materials.

Additionally, our platform includes a dedicated section for participants to answer weekly questions and share best practices and application experiences. By harnessing collective intelligence, the group benefits from diverse perspectives and insights, fostering a dynamic and enriching learning environment.

Our Methodology

Our training programs stand out for their emphasis on active leader participation, achieved through interactive, dynamic, and group exercises. Participants have the chance to engage in self-reflection, learn through hands-on experience, and then practically apply the skills and tools they’ve acquired. These interactive exercises foster collaboration and the exchange of ideas among participants, enriching the learning process.

Additionally, working in groups allows participants to learn from their peers’ experiences and perspectives, expanding their horizons and introducing new insights and approaches.

We wholeheartedly believe in the effectiveness of experiential learning, where participants can directly engage with the concepts and principles being taught, leading to a deeper understanding and more effective application in their professional and personal lives.

Corporations

Over 20 years of success, cultivating the leadership of members from some of the world’s most prominent organizations.

Leadership Masterclassess

Future-Proof your Leadership

This series of MasterClasses is carefully designed to prepare leaders for the challenges of the future. Refine influential techniques, inspire your teams, and propel your leadership forward.

Each MasterClass provides practical tools to nurture team growth, create a supportive environment, and drive individual progress, ensuring you’re ready for the leadership landscape of tomorrow. Your future-ready leadership journey begins here.

The Future Leader ®

The Coach Approach to Leadership By Michelle Kempton

Crafted for leaders, executives, and managers seeking to elevate their leadership capabilities and transform team dynamics.

This program is ideal for you and your organization if what you desire is:

A truly unique program.

Unlock the 10 Keys: Empower Your Leadership and Team for the Future

The Assess, Integrateand Master Methodology:Unlock Your Future Leader (AIM)

Following, you can download simple andquick self-assessments to gain awarenessof your current level in the keys to leadership.

Adapting to yourunique needs isour forte.

Formats Tailoredto You and YourOrganisation

In-person

In-person classroomtraining

Online

Live virtual training led by aninstructor.

Self-paced Online

Customized training on a learningplatform with supporting tools.

Virtual Learning Platform

A transformative journeyas we accompany leaders intheir pursuit of excellence.

Our Methodology

Corporations

Leadership Masterclassess

Future-Proof your Leadership

Newsletter

The Coach Approach to Leadership
By Michelle Kempton

Crafted for leaders, executives,
and managers seeking to elevate
their leadership capabilities
and transform team dynamics.

This program is ideal for you
and your organization
if what you desire is:

The Assess, Integrate
and Master Methodology:
Unlock Your Future Leader (AIM)

Following, you can download simple and
quick self-assessments to gain awareness
of your current level in the keys to leadership.

Adapting to your
unique needs is
our forte.

Formats Tailored
to You and Your
Organisation

In-person classroom
training

Live virtual training led by an
instructor.

Customized training on a learning
platform with supporting tools.

A transformative journey
as we accompany leaders in
their pursuit of excellence.