Future Proof your Leadership
Hospitality Leadership Workshop Series
The cost per attendee for each Masterclass: 275€
Duration: 2 Hours
MAX CAPACITY: 24 PAX
The suggested participant count per group is 12 to 24. If the number of participants in a group falls below 12, they will be rescheduled for the next planned edition until the minimum number is met.
Leadership Masterclassess
This MasterClass is designed to take your leadership to a transformative level by mastering the art of listening. We’ll explore the three levels of listening and how to consciously navigate between them and apply them when needed. After two decades of seeing its impact firsthand, I can tell you that mastering listening is a game-changer for leaders. In this experiential session, you’ll practice, receive feedback, and see how this skill enhances team dynamics and drives performance. The ability to listen well isn’t just a skill, it’s a leadership superpower.
In this MasterClass, we dive into the essence of who you are as a leader – your values, your purpose, and your unique blueprint. When leaders reconnect with their core beliefs and align with their purpose, they naturally inspire those around them. This is a chance to go deeper into what makes you tick and use that as the foundation for leading with authenticity. By the end, you’ll walk away with a tool that helps you connect your values to your leadership style, and a clear commitment to put your insights into action. This isn’t just about leadership techniques, it’s about leadership that comes from within.
Imagine using a coaching mindset every day with your team, empowering them to find their own solutions and think creatively. In this MasterClass, you’ll learn how to weave coaching skills into your daily leadership interactions. We’ll explore how empowering questions can unlock creativity, boost confidence, and promote resourcefulness. When you lead in this way, your team becomes more autonomous, innovative, and engaged, creating a ripple effect that boosts team morale and client satisfaction.
Want to turn performance reviews and coaching conversations into real moments of growth? The Drive Model Mastery Lab equips you with the mindset, skillset and tools to guide your team through transformative development conversations. You’ll learn a proven framework for professional growth and coaching, with a focus on accountability and action. This hands-on experience allows you to practice in real-time, rotating between roles as coach, coachee, and observer. By the end, you’ll be ready to apply this model confidently with your team and see the results in their performance.
Attracting and retaining top talent is one of the biggest leadership challenges today. This MasterClass gives you the tools you need to do just that. We’ll cover the key competencies required for successful talent management, focusing on the ABCs of attracting and retaining the best people. You’ll leave with a deeper understanding of where you excel and where you need to improve, along with a concrete action plan to elevate your talent strategy.
Great feedback isn’t just about delivering information; it’s about creating an environment where growth and excellence thrive. In this MasterClass, we’ll explore a step-by-step feedback model that combines the best of the coach approach with proven psychological principles. But we won’t stop there. We’ll also explore the mindset and limiting beliefs that often hold leaders back from giving effective feedback. By the end, you’ll understand how to navigate feedback with confidence and ease, turning difficult conversations into powerful growth opportunities.
Building strong, lasting relationships is key to high performance. In this MasterClass, we’ll explore Dr. John Gottman’s Magic Ratio and how to apply it to cultivate better relationships with your team. Learn to adapt your leadership style to different personalities and needs, building a resilient team through strong, trust-based connections. By the end of this MasterClass you’ll be equipped with a new approach to strengthen communication, motivate individuals, and create a supportive, engaged work environment where everybody thrives.
Empathy is not just a soft skill, it’s a powerful leadership tool that drives connection, trust, and results. In this MasterClass, you’ll gain a cutting-edge technique designed to help you break through even the most challenging leadership situations. This is not surface-level empathy; it’s a deep, experiential approach that builds true understanding and compassion for your team. Learn how to harness empathy to engage, motivate, and empower others while building a culture of trust that fuels collaboration and high performance.
With four or even five generations working together for the first time in history, understanding and harnessing the power of this diverse workforce is crucial. In this MasterClass, we’ll break down generational myths and biases, allowing you to tap into the collective intelligence that exists when you leverage the strengths of each generation. You’ll be empowered with a renewed perspective and a set of tools to create a more harmonious, resourceful, and productive team, driving innovation and collaboration across generational lines.
Innovation doesn’t mean taking blind risks, it means taking informed, educated risks that drive progress. In this MasterClass, you’ll explore the mindset needed to lead creatively, how to respond to mistakes in a way that drives innovation, and how to create a culture of psychological safety that encourages new ideas. You’ll also assess your own strengths and areas for improvement as an innovative leader, leaving with an action plan to lead your team toward greater creativity and growth.
Effective communication is at the heart of high-performing teams, and this MasterClass equips you with practical strategies to elevate it. You’ll learn how to create an open-door culture, initiate meaningful dialogue, and transparent communication that encourages collaboration. Through tools like the Team Talk Tracker, you’ll develop the skills to assess and improve both role-to-role and person-to-person relationships with your team. By utilizing conversation starters and strategies designed for both professional and personal connections, you’ll build trust, increase engagement, and ultimately create stronger bonds that drive collective success.
Psychological safety is the cornerstone of high-performing teams, as demonstrated by Google’s groundbreaking Project Aristotle research. In this MasterClass, you’ll gain critical insights into why psychological safety drives success and learn how to create a culture where team members feel safe to take risks, share ideas, and engage fully. Discover the top best practices from leading organizations that excel in psychological safety, explore the phases of creating and sustaining it, and use the Psychological Safety and Trust Wheel to assess and enhance your team’s dynamics. This MasterClass is essential for leaders committed to building trust, innovation, and unparalleled team performance.
Scheduled Calendar
MAX CAPACITY – 24 PAX
Please download the AOC and once completed and signed send it to corporate.training@kempinski.
Michelle Kempton
BA, CPCC, MCC
Founder of Kempton Coaching & Training.
Developer and trainer of leadership programs. Faculty at CTI.
Michelle Kempton, a trailblazer in utilizing coaching as a leadership style across Europe, the Middle East, and Latin America, is a seasoned expert in human-centric leadership and organizational change.
Holding the highest accreditation from the International Coach Federation and with over two decades of experience, she has successfully orchestrated exceptional, high-impact experiential learning programs in over 30 countries, catering to a multitude of Fortune 500 companies across diverse industries.
Over 300 Kempinski Leaders Trained in Our Leadership Program
What they say about us
anonymous TESTIMONIALs
OF KEMPINSKI LEADERS
I am more patient, much more patient with people. Focusing on the relationships at a personal level has made the most significant impact. I know how to cool down, take my time.
“I mostly enjoyed learning active listening and becoming more approachable to the team. Both team members and I feel more at ease to open up and discuss issues that concern us.”
“Our guest engagement went way up. We used to have a problem with it. We had 40 per cent engagement. By using all of this, we moved to 76 per cent, really really awesome. I used all of what we learned to train the team.”
“It’s been very quick for me. I’ve taken this training very seriously and have applied it to whatever we’ve been doing for the past six months. It’s made a big difference.”
“A great experience. It exceeded our expectations. We didn’t notice a big difference between the in-person training and the online version. The connections between participants were just as strong and intimate. There was the same climate of openness and trust. And the learning was clear and powerful.”
“Our guest engagement went way up. We used to have a problem with it. We had 40 per cent engagement. By using all of this, we moved to 76 per cent, really really awesome. I used all of what we learned to train the team.”
Global Leadership &Corporate Training Experience
Austria • Belgium • China • Czech Republic • Denmark • Egypt • France • Germany • Indonesia • Israel • Lithuania • Mexico • Netherlands • Norway • Oman • Peru • Poland • Portugal • Singapore • Slovakia • Spain • Sweden • Switzerland • Turkey • United Arab Emirates • United Kingdom • United States • Uruguay • Venezuela
Adapting to yourunique needs isour forte.
Every company and individual is unique, and so are their training needs. We implement an approach that drives the culture forward, from how your organization currently operates to how you want it to operate.
We are here to address your concerns.
